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Frequently Asked Questions

Find quick answers to common insurance questions. Can't find what you're looking for? Our expert team is here to help.

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30 Questions Answered
How do I get an insurance quote?
How long is my quote valid for?
What information do I need for a quote?
How can I get a cheaper quote?
Can I get a quote if I don't have a car yet?
Why do I get different quotes from different insurers?
Why are quotes so expensive for young drivers?
Why has my renewal quote increased?
How do I make changes to my policy?
How do I add an additional driver to my policy?
Can I cancel my policy and get a refund?
When will I receive my policy documents?
I've lost my policy number, how can I find it?
Do I need to tell you if I move house?
Will my policy automatically renew?
How do I make a claim?
Will making a claim affect my premium?
When do I need to pay my excess?
What happens if the accident wasn't my fault?
How long do claims take to process?
What happens if my car is written off?
What payment methods do you accept?
Can I pay monthly instead of annually?
What happens if I miss a payment?
Do you offer payment protection?
How quickly will I get a refund if I cancel?
What's the difference between comprehensive and third party insurance?
What is an insurance excess?
Am I covered to drive other people's cars?
Am I covered to drive in Europe?

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Getting Quotes

How to get quotes, what info you need, and ways to reduce costs

Policy Management

Making changes, adding drivers, cancellations and renewals

Claims & Accidents

Making claims, excess payments, and what happens after accidents

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